Shipping Policy - Worldwide Shipping
All Across India and Worldwide Shipping
Deliveries within India, orders are shipped & delivered through our registered courier partners. We have partnered with aggregators and leading service providers such as Amazon Shipping, Professional, Blue Dart, Aramex, Delhivery, XpressBees & India Post for Shipping across India.
For International Customers, orders will be shipped through our Partners Garudavega, Shypmax, DHL, Aramex or India Post. The transit time and delivery are subject to various factors such as destination country, customs and other regulations, which may change from time to time.
Order Processing: During normal days, Orders will be shipped within 2 business days (excluding Sundays & Holidays). During the Festive days such as DIWALI, orders preparation and packing might take up to 3 workings days.
Packaging & Damages: We use the best packaging materials and methods to ensure safe delivery without any damages. However, in case of any rare instances of substantial damage of products in transit, customers are requested to send us an email along with the pictures of the shipment received to firstname.lastname@example.org or WhatsApp Us, or reach us through the Contact Us Page. You should raise your request within 24 hours of receiving the shipment in case of such damage.
Transit Time: The Actual shipment and delivery of the shipment are subject to the multiple external factors, thus we will not be responsible for any delay in delivery by the courier company, as it is beyond our control. In case of any inordinate delay in shipment, we keep track if the same and we will escalate and coordinate for faster delivery of the product. Please refer the table below for expected time of delivery.
|Order Processing Time||1 - 2 Business Days|
|Courier Transit & Delivery Times|
|Chennai City Limits||1 Business Day|
|Metro Cities||1 - 2 Business Days|
|Non-Metro - South India||1 - 4 Days|
|Non-Metro - North India||2 - 7 Days|
|J&K, North Eastern Region,||4 - 8 Days|
|INTERNATIONAL DESTINATIONS||4 - 10 Days Subject to Customs Clearance|
Since the products sold on this website are food products, perishable in nature, especially the sweets and cakes, cancellations will not be considered after the orders have been shipped and handed over to the courier. However, Customers may place the order cancellation request, before the item is packed and shipped & Refund will be made in accordance to the policy. Cancellation Request can be placed by contacting us through the Contact Us Page, Chat, WhatsApp or Email on the website.
Returns & Refund Policy
Due to the Perishable Nature of the Food products, We do not accept any return of the products.
In case of any quality issue or significant damage in Transit, the customer shall raise a request within 24 hours of delivering the product along with pictures of the product received. The Support Team will investigate the request and will issue a replacement or refund, on a case-to-case basis, if the request is genuine. otherwise, the requests are liable to be rejected.
There will be no refund for orders entertained if the Customer places the order, it has been shipped, but the customer refuses to accept the delivery of the shipment or is not available to receive the shipment even after 2-3 attempts by our courier partner.
Refund of the Order amount in case of early cancellations will be initiated through the mode of payment accordingly. The payments might take 5-10 working days to reflect in their statements depending upon the bank or card issuer. In case of payment made through Bank Deposit / Bank Transfer option, we will refund in terms of wallet credit to our registered customers, which can be used for future purchases.
Payment Failures during Order Placement
During the Order placement, if the consumer faces any issue due to connectivity issues, or server-side issues from the bank/payment gateway providers and the order may get failed even after debit in your account/card. In such cases, the payment will automatically get refunded to you by the payment gateway in your bank/card account in 3-4 working days.
If there is still an issue even after the above-mentioned timeline, please contact us for confirmation. If there is a successful credit available in our records, we will either process the order or refund the amount.
However, in such cases, if we do not have received any credits in our server for such failed payments, due to the connectivity issues between your bank/card account and the payment gateway, customers are requested to follow up and request the respective bank for the refund of failed payments. Dezire will not be able to assist in such cases and we will not entertain such requests.