Returns & Refund Policy
Returns & Refund Policy
Due to the Perishable Nature of the Food products, We do not accept any return of the products.
In case of any quality issue or significant damage in Transit, the customer shall raise a request within 24 hours of delivering the product along with pictures of the product received. The Support Team will investigate the request and will issue a replacement or refund, on a case-to-case basis, if the request is genuine. otherwise, the requests are liable to be rejected.
There will be no refund for orders entertained if the Customer places the order, it has been shipped, but the customer refuses to accept the delivery of the shipment or is not available to receive the shipment even after 2-3 attempts by our courier partner.
A refund of the Order amount in case of early cancellations will be initiated through the mode of payment accordingly. The payments might take 5-10 working days to reflect in their statements depending upon the bank or card issuer. In case of payment made through the Bank Deposit / Bank Transfer option, we will refund in terms of wallet credit to our registered customers, which can be used for future purchases.
Order Cancellations
Since the products sold on this website are food products, perishable in nature, especially sweets and cakes, cancellations will not be considered after the orders have been shipped and handed over to the courier. However, Customers may place the order cancellation request, before the item is packed and shipped & Refund will be made in accordance with the policy. Cancellation requests can be placed by contacting us through the Contact Us Page, Chat, WhatsApp, or Email on the website.
Payment Failures during Order Placement
During the Order placement, if the consumer faces any issue due to connectivity issues, or server-side issues from the bank/payment gateway providers and the order may get failed even after debit in your account/card. In such cases, the payment will automatically get refunded to you by the payment gateway in your bank/card account in 3-4 working days.
If there is still an issue even after the above-mentioned timeline, please contact us for confirmation. If there is a successful credit available in our records, we will either process the order or refund the amount.
However, in such cases, if we do not have received any credits in our server for such failed payments, due to the connectivity issues between your bank/card account and the payment gateway, customers are requested to follow up and request the respective bank for the refund of failed payments. Dezire will not be able to assist in such cases and we will not entertain such requests.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details:
Mobile: +91-8800995592
Email: cs@dezirenatural.com