Shipping Return & Refund Policy

SHIPPING & DELIVERY POLICY

Deliveries within India, orders are shipped & delivered through registered courier partners. We have partnered with leading service providers like FedEx, Professional, Blue Dart, Aramex, Delhivery, Xpressbees & India Post for Shipping across the country. 

During normal days, Orders are usually shipped within 2 business days (excluding Sundays & Holidays). During the Festival days, orders preparation and packing might take up to 3 workings days. The Actual delivery of the shipment is subject to the multiple factors, thus we will not be responsible for any delay in delivery by the courier company, as it is beyond our control. We use the best packaging materials and methods to ensure safe delivery without any damages. However, in case of any rare instances of substantial damage of products in transit, customers are requested to send us an email along with the pictures of the shipment to cs@dezirenatural.com. In case of any inordinate delay in shipment, raise a request with us and we will escalate and coordinate for faster delivery of the product.

For International Customers, orders will be shipped through our Partners Garudavega, DHL or India Post Air Mail. The transit time and delivery is subject to various factors such as destination country, customs and other regulations.


ESTIMATED TRANSIT AND DELIVERY TIMELINES

ORDER PROCESSING TIME: 1 Day (Excluding Sunday & Holidays)

TRANSIT & DELIVERY TIME:
METRO CITIES: 1-2 Days Max
NON-METROS SOUTH: 1-4 Business Days
NON-METROS NORTH: 2-7 Days
J&K, NORTH-EAST: 4-10 Days
INTERNATIONAL DESTINATIONS: 10 Days (Subject to delay by customs)

DIWALI ORDERS: PLACE YOUR ORDERS ON OR BEFORE 31ST OCTOBER 2018, IF YOU ARE ORDERING ITEMS FOR DIWALI. ORDERS BEYOND THIS DATE MIGHT GET DELIVERED LATE DUE TO FESTIVE SEASON RUSH WITH THE COURIER COMPANIES, AND WE DO NOT ASSURE ANY GUARANTEED DELIVERY FOR SUCH ORDERS BEYOND THE CUT-OFF DATE (31 OCTOBER 2018) WE WILL STILL PROCESS ALL ORDERS RECIEVED TILL THE LAST DAY.


ORDER CANCELLATION

Since the items and food products sold on this website are perishable in nature, especially the sweets, hence cancellations will not be considered after the orders have been shipped and handed over to the courier. Customers may place the order cancellation request, before the item is packed and shipped, either through the Returns Form at the Footer (Bottom) Section of the website, or mail us at cs@dezirenatural.com, or call us at the helpline numbers and Refund will be made in accordance to the policy.


RETURNS & REFUND

Due to the Perishable Nature of the Food products, We will not accept any Return of the products.

In case of any quality issue or significant damage in Transit, customer need to raise a request within 24 hours of delivering the product along with pictures of the product received. The Support Team will investigate the request and might issue a replacement or refund, on a case-to-case basis, if the request is genuine, else the requests will be rejected.

There will be no refund requests for orders entertained if the Customer places the order, it has been shipped, but the customer refuses to accept the delivery of the shipment, or is not available to receive the shipment even after 2-3 attempts by our courier partners.

Refund of Order amount in case of early cancellations will be initiated through the mode of payment accordingly. The payments will take 8-10 working days to reflect in their statements depending upon the bank or card issuer. In case of payment made through Bank Deposit / Bank Transfer option, we will refund in terms of store credit to our registered customers, which can be used for future purchases.


PAYMENT FAILURES DURING ORDER PROCESSING

During the Order placement, if the consumer faces any issue due to connectivity issues, or server-side issues from the bank/payment gateway providers and payment gets failed even after debit in your account/card, the payment will automatically get refunded to you by the payment gateway in your bank/card account in 3-4 working days.

If there is still an issue even after the above-mentioned timeline, please contact us for a confirmation. If there is a successful credit available in our records, we will either process the order or refund the amount.

However, in such cases, if we do not have received any credits in our server for such failed payments, due to the connectivity issues between your bank / card account and the payment gateway, customers are requested to follow up and request the respective bank for the refund of failed payments. Dezire will not be able to assist in such cases and we will not entertain such requests.